Customer Support

Artificial Flavor - Aflavor.com is committed to your complete satisfaction; it is our top priority. In addition to offering a wide variety of apparel, we strive to provide you with the best service in the industry.

Return Need to return your purchase? Find instructions right here.

If you are not completely satisfied with your purchase, you can return it for a full refund without any hesitation. We will accept your return happily within 30 days from the date of purchase of outerwear (Shirts, Jackets, Pants, and Sweaters) provided the products are in the same condition you received. However, all underwear purchases are final and not refundable by law. The return shipping is altogether free and we will provide you with a pre-paid UPS OR USPS domestic label for the purpose of returning your purchase. In case you wish to exchange an item on your order, please email support@aflavor.com or call: 1.800.961.6705.

Step 1. There is a Return Label in Your Original Packaging/Box. Post that Return Label on box & drop off at any UPS Location.
Step 2. Forward your order email to support@aflavor.com with “returned all” or “returned black jacket” etc in the body of the email.
Step 3. Once we receive the Item(s) in our Warehouse we will issue you a refund.

Checking the Status of Your Order

Need to know the status of your order or want to make a change? Find out how below:

Once you have placed your order, you can view it anytime by clicking on the “Order Status” link in your order email.

The order status link will look like:

“You can always find out the current status of your order by going to
https://order.store.yahoo.net/OS/stat?yhst-8734261245266+922+…….”

Artificial Flavor - Aflavor .com Shipping and Delivery

For information on our shipping costs and policies click here.

FAQ (Frequently Asked Questions)

Have other questions? Check out our Frequently Asked Questions section.

Q: How safe is it to use my credit card on your site?
A: The Aflavor.com offers safe shopping guarantee and supports all credit card purchases. Besides, all transactions through our site are well protected by SSL encryption technology hosted through www.Yahoo.com.

Q: How safe is it to use my debit card online?
A: It is also absolutely safe. Remember, once you decide to pay by using your debit card, the same amount will be put on ‘hold,’ and will not be available to you until your transaction is processed. On completion of the transaction, your ‘hold’ will be cancelled.

Q: How can know about status of my order?
A: Once you have placed your order, you can view it anytime by clicking on the “Order Status” link in your order email.

The order status link will look like:

“You can always find out the current status of your order by going to
https://order.store.yahoo.net/OS/stat?yhst-8734261245266+922+…….”

Q: How can I return my purchase?
A: In case you are not satisfied with our products, you can return it for a full refund within 30 days of the purchase made. The return will be accepted for all outerwear (Shirts, Jackets, Pants, Sweater), However underwear sales are final and not returnable by law.

If you like to exchange any item on your order, then please email support@aflavor.com

Q: How long will it take my order to reach me?
A: You should receive your order within 5 - 7 business days for the standard shipping. It takes some additional time for shipments to APO/FPO addresses.

Q: How can I expedite my shipping?
A: We offer different shipping options on the checkout page. All shipping is done through UPS. By default with ship all orders by UPS ground UPS Ground: $5.00

1 – Business Day Shipping and Handling: See Order Page
2 – Business Day Shipping and Handling: See Order Page
3 – Business Day Shipping and Handling: See Order Page

However, the expedited shipping is not available for Hawaii, Alaska, U.S. Territories, PO Boxes, or APO/FPO addresses. For shipments to APO/FPO additional time is sought.

Q: What forms of payments are acceptable to you?
A: Presently, we accept Visa, MasterCard, American Express

Q: Can I order the purchases through Cashier’s Checks or Money Orders?
A: No, currently we do not accept Cashier’s Checks or Money Orders.

Q: Do you ship orders to outside the United States also?
A: Yes, with some restrictions. There are some restrictions on Orders placed through Aflavor.com can be shipped to Canada. The rest of international locations are not served at present.

Q: Do you ship orders to the addresses at PO Boxes or Military APO/FPO?
A: Of course! We do ship to both of these addresses at the PO Boxes and Military APO/FPO but we need some additional time to deliver at these addresses.

Q: What are your charges for standard shipping of an order?
A: The shipping charges to all destinations within United States and its territories and to APO or FPO addresses are free of cost. Shipping Charges only apply on the shipments to Canada (For more details, visit Aflavor.com ).

Q: What do you charge for the shipment of returning an order?
A: There are no shipping charges for the orders initially shipped to a destination within the United States and its territories, or to an APO or FPO address. However, the return shipment charges apply to the orders returned from Canada (For details, please visit: Aflavor.com )

Q: What is the problem when I get a message stating that there has been authorization failure, while placing an order?
A: Please recheck the credit card number and the validity on your card. Also, do not forget that currently, we accept only Visa, MasterCard, American Express, and Discover for the credit card payment.

Q: Do you cater to the back orders?
A: No, the Aflavor.com does not cater to the back orders. Items on our Store are made on a seasonal basis, In case an item is not available currently, we will inform you about that and will ask if you need a replacement item. So, the out of stock orders will be cancelled if you do not order for a replacement item.

Q: Do you provide a catalog?
A: We have a ‘virtual’ catalog, which is displayed online with entire product range of our brand. However, we do not provide a physical catalog.

Q: What do I understand with cookies? Is it needed to be enabled on my browser to shop at Aflavor.com?
A: A cookie is a small amount of data sent to your browser from a website if your browser’s preferences allow and it is stored on your computer’s hard drive. Most of the browsers are cookies enabled. Any website can send its own cookies to your browser. Cookies do not store personal information but use anonymous unique identifiers to shield your privacy. Each web site can only access its own cookie sent to your hard drive, and not the cookies sent by other web sites.

So, you are required to enable cookies on your browser to relish the excited shopping features at Aflavor.com and to access your Aflavor.com account information. In case you share the computer with others and you want to keep it personal then log out before leaving your computer. You can click on “My Account” link at the top of the page and locate the “Logout” link at the top right to click on it.

For further details about how Aflavor.com uses cookies, see our privacy policy.

Q: Is sales tax applicable on any of your item?
A: Artificial Flavor charges California Sales Tax on California Orders Only.

Q: Will I get the refund of the price difference if an item I purchased from your website goes on sale?
A: No.

Contact Us

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